Vacancy Still Open

Officer

Customer Service

Lozells, Birmingham, UK

Job Details

Provide personalised customer service and complaint support for money transfer customers at the Lozells Road branch (including phone customers). Maintain accurate cash records, assist branches with money transfer matters, and ensure all retail customers receive world-class service.

Role:

Reporting To:

Head of Business
Work with Retail & Online Customers, Beneficiaries, Telephone Customers, and Colleagues

Your Key Responsibilities:

Provide product/service information and give rates & quotations.
Create and process transactions for branch customers.
Support walk-in, telephone customers, and beneficiaries with- queries.
Forward queries to the correct department.
Enter and update customer information.
Maintain files, records, and reconciliation documents.
Handle cash, PDQ entries, banking, and day-end balances.
Report AML concerns or SARs to the nominated officer.
Complete daily/weekly/monthly tasks as required.
Support other departments when needed upon line manager’s request.
Maintain KYC files, DCFCL checklist, MSI sales file, and PDQ/daily banking reconciliation.
Recommend improvements to enhance customer experience.
Duties may change based on business needs.

Required Skills:

Clear communication, patience, attentiveness, and polite behaviour
Time management and ability to read customer needs
Problem-solving and staying calm under pressure
Friendly, helpful, approachable, and proactiv
Customer service experience preferred

Additional Notes:
Staff are expected to arrive 5 minutes before the shift start and finish daily tasks before leaving at least 5 minutes after closing time.

This vacancy has an application deadline of 14 December 2025.

Submit the below application form with your information, or send an email to [email protected] before this date to apply.

Application

Please complete the following application form for this role and we will be in touch if you are selected for a further hiring stage.

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Interested in Learning More?

Meet The Leadership Team

Ivan Castillo

Chief Compliance Officer

Tim Curran

Head of Financial Crime Compliance, MLRO

Faisal Kabir

Head of Finance

Marzanur Rahman

Head of Operations

Abdullah Al Mizan

Head of IT and Business Systems

Cyprian Gomes

Head of Business

Abu Faiyaz

Head of Transformation

Nadia Saleh

Administrative Manager

Onagite Efere

Deputy MLRO, FCC, Legal Advisor

As experts in their respective fields, our Management Committee continuously drive innovation for better services and products to our customers.

Our Offices

Head Office

BRAC Saajan Exchange Ltd
BSE House, 160-162 Lozells Road
Birmingham, West Midlands
B19 2SX
United Kingdom

Lozells Branch

BRAC Saajan Exchange Ltd
147-149 Lozells Road
Birmingham
West Midlands
B19 2TP
United Kingdom

London Office

BRAC Saajan Exchange Ltd
95 Whitechapel High Street
2nd Floor
London
E1 7RA
United Kingdom

Dhaka Office

5th Floor Homestead Gulshan Link Tower

DCC T-99, Badda Link Road

Dhaka-1212

Bangladesh