Agent Success Officer

• Coordinate agent onboarding, compliance submissions, training and activation follow-ups.
• Train new agents on LMS and ERP, helping them complete their first transaction and build activity during the first 30, 60 and 90 days.
• Monitor assigned agents’ sales value, transaction counts and utilisation against agreed targets.
• Follow up with inactive and underperforming agents, identify challenges and record agreed actions.
• Monitor agent balances and available transaction limits, coordinating funding and additional-limit requests with relevant teams.
• Resolve agent enquiries, transaction issues and system problems through effective internal coordination.
• Analyse revenue and costs to assess profitability and identify opportunities for improvement.
• Monitor and compare competitors’ pricing to understand BSEL’s market position.
• Recommend pricing strategies to strengthen BSEL’s competitiveness while maintaining profitability.
• Maintain accurate contact logs, provide daily updates and weekly performance reports, and escalate outstanding issues to the Team Leader.
• Support company campaigns and agent engagement programmes while maintaining professional service standards.
  
  

This vacancy has an application deadline of 31 October 2026.