Vacancy Still Open

Head of Retail

Business & Sales

Birmingham, England

Job Details

We are seeking an accomplished Head of Retail to lead our retail sales strategy and drive growth across our remittance business. This is a key leadership role for a commercially minded professional with strong experience in sales leadership, business development, and agent network management within remittance, banking, or financial services. The successful candidate will be responsible for strengthening our retail performance, developing high-performing sales teams, enhancing customer and agent relationships, and supporting the company’s continued growth in a competitive market.

Key Responsibilities:

Develop and execute retail sales strategies to achieve business targets and expand market presence.
Lead, coach, and motivate sales teams to deliver strong performance and revenue growth.
Build and maintain strong relationships with agents, partners, and key customers.
Design and implement initiatives to improve customer and agent satisfaction, engagement, and loyalty.
Plan and coordinate structured agent visit schedules and ensure timely reporting for sales and compliance purposes.
Support the MD & CEO with agent engagement visits and business development activities.
Present the company’s value proposition, services, and processes effectively to clients and partners.
Monitor market trends, competitor activity, and pricing to identify opportunities and improve performance.
Forecast regional and territory sales targets and establish clear performance benchmarks.
Analyse sales data and market insights to support annual revenue and gross profit planning.
Work collaboratively with cross-functional teams to improve products, services, and operational processes.

Candidate profile:

Proven experience in sales leadership, business development, or a similar role in remittance, banking, or financial services.
A strong track record of achieving and exceeding sales targets.
Demonstrated success in managing and developing high-performing teams.
Excellent communication, negotiation, and presentation skills.
Strong analytical ability with a data-driven approach to decision-making.
Experience managing agent networks and strategic partnerships.
The ability to thrive in a fast-paced, target-driven environment.

What we offer:

Competitive salary, negotiable based on experience
Performance-related bonus
Pension scheme
Career progression opportunities within a growing organisation

Application Deadline:

26 May, 2026

Application

Please complete the following application form for this role and we will be in touch if you are selected for a further hiring stage.

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Interested in Learning More?

Meet The Leadership Team

Ivan Castillo

Chief Compliance Officer

Tim Curran

Head of Financial Crime Compliance, MLRO

Faisal Kabir

Head of Finance

Marzanur Rahman

Head of Operations

Abdullah Al Mizan

Head of IT and Business Systems

Cyprian Gomes

Head of Business

Abu Faiyaz

Head of Transformation

Nadia Saleh

Administrative Manager

Onagite Efere

Deputy MLRO, FCC, Legal Advisor

As experts in their respective fields, our Management Committee continuously drive innovation for better services and products to our customers.

Our Offices

Head Office

BRAC Saajan Exchange Ltd
BSE House, 160-162 Lozells Road
Birmingham, West Midlands
B19 2SX
United Kingdom

Lozells Branch

BRAC Saajan Exchange Ltd
147-149 Lozells Road
Birmingham
West Midlands
B19 2TP
United Kingdom

London Office

BRAC Saajan Exchange Ltd
95 Whitechapel High Street
2nd Floor
London
E1 7RA
United Kingdom

Dhaka Office

5th Floor Homestead Gulshan Link Tower

DCC T-99, Badda Link Road

Dhaka-1212

Bangladesh